After the case of each person we represent has come to an end we give them a satisfaction survey form, not everyone leaves a comment but here are some of the more recent statements from each of our offices.

Client Satisfaction Survey Review August 2011

Bedford Office

“Thanks for a good job”
“Excellent service”
“Cannot fault”

Northampton Office

“My solicitor was extremely helpful”
“Made me feel at ease and provided valuable advice”
“I would recommend your services to anyone in a similar situation”

Reading Office

“Hayley, a credit to First Defence and your profession”
“I think everything was grate and really helpful”
“I am completely happy with all services. My solicitor was amazing”
“I feel that the solicitors were very professional in there work and very helpful, thank you”
“I was pleased with the outcome. I am happy with Derek Johashen. I will use the company again”

Client Satisfaction Survey Review July 2011

Bedford Office

“Just that I am very happy with your service you are all polite and I never felt at any time that I judged for the crime I’d been charged with and when I old you id not done it I felt that I was believed and for that I would l like to thank you for everything.”
“I’m completely satisfied with your service.”
“Thank you so very much for making this horrible situation I found myself in less frightening. Right from the start you made me feel at ease and explained everything fully to me. Thank you once again.”
“You are very good solicotors cant spell; you he0lp very good and always will.”
“I would ask you to thank Mr Campbell on my behalf as he was a very understanding and helpful man and he helped me immensely  and I am indebted to him many thanks.”

Wellingborough Office

“Cant praise them highly enough.”

Northampton Office

“Thanks 4 ur help.”
“Excellent service.”
“Professional attitude, would use again.”

Client Satisfaction Survey Review June 2011

Bedford Office

“Excellent all round.”
“I’m over the moon with the outcome. Thanks.”
“Could not expect any better, everythink that could of been said and done was. Thank you for your help and advice.”

Wellingborough Office

“It was direct and to the point.”
“Very good and very professional.”
“A big thank you to all who helped.”
“I think you were brilliant.”

Northampton Office

“Mr Simon Campbell made me feel at ease. Explained everything to me. Without Simon I feel I would have been in a bad situation. I would like to thank you for the help I was given at Northampton court.”
“Just want to thank Vicky, you were great I appreciate it.”
“I was very grateful for your help and services hope you will always be like this in future.”
“Hayley was brilliant I am not naive to this system and I found she understood me to the point where when she was talking to the magistrates I felt as though it was me talking. And due to that I got a great result thanks to Hayley.”

Reading Office

“My case was handled very well. Keep up the excellent work and Hayley (my solicitor) was very good and helpful.
“I thought they helped me very much, gave me good advice and their receptionist was very helpful and also helped me in other ways not just court stuff.”

Client Satisfaction Survey Review May 2011

Bedford Office

“Believing in your clients. Thanx.”
“Send your clients birthday cards and Christmas cards ? Apart from that you have no faults. You all do a great job.”
“Excellent service in every way.”

Wellingborough Office

“I would just like to thank Ben Brown again for all his help.”
“Thank you for being there.”
“Colin Hobbs represented me- outstanding guy – explained everything very clearly and wisely – very to the point which I liked. Outstanding!!”
“An excellent service. Thank you”
“To Mr Brown, myself and sister would like to thank you very much for all your help.”

Northampton Office

“You can’t improve on perfection!! (Though I’m sure if needs be, first Defence will strive to retain what they are, number 1!!)”
“I found very confident and helpful dealing with first defence solicitors. Thank you”
“To me you were brilliant and to tell you the truth I’ve had some solicitors and you were the best I’ve had so far. God bless u.”

Previous months

Bedford Office

“Thank you for your help in this matter prison law. I wish your company the best for the future.”
“I found Peter to be very understanding. I felt he always had my interests at heart.”
“Thanks again for your help and the best to you all”
“Think service is good”
“I found your help very satisfactory”
“Everyone at first defence was very supportive and very professional and even though I didn’t get parole I am being put forward for my ‘D’ cat this month. So this is obviously what myself and Matthew wants in the first place. I will use first defence again and recommend it to others. Thank you very much.”
“I was very happy with the help and support that your company gave me. Keep up the good work.”
“Excellent. Manner both professional / understanding and compassion towards my son. Good attendance. Many thanks again.”

Wellingborough Office

“A big thank you to all the staff at First Defence that was directly and indirectly involved in this case.”
“I was very happy with the help and support that your company gave me. Keep up the good work.”
“Excellent. Manner both professional / understanding and compassion towards my son. Good attendance. Many thanks again.”
“Thank you very much for your support ad advice. All the best to Ben Brown.”
“We were very happy with Andy Hopkinson’s involvement with the case”
“The duty solicitor was very helpful and was happy with the advice given.”

Northampton Office

“I’ll just say keep up the good work.”
“Everyone in my case tryed very hard and i trusted them fully. They did more for me that what i asked.”
“It was very good.”
“Fantastic support from Victoria Barke”
“The service you have provided me with has been fantastic and I am very grateful. I would like to thank everyone that is involved in my case for their hard work”
“I have been a first defence client for many years and have always received a brilliant service from all the team. Thank you”
“I felt first defence had my interest first and formost. I was completely  satisfied with their representation for me in court.”
“Just wana say thanks to Leanne Brown for doing a great job.”
“No comments just Hayley I found very confident and professional with my case at court, thank you all very much.”